Shipping Policy

DELIVERIES
Deliveries will be charged for at a rate according to our destination tariff.
Our standard delivery service is a door-to-door service. Should you require something more specific, please inform us prior to delivery.
All our pieces have a recommended production lead time of 8 – 12 weeks.
Please ensure to advise us of any changes to your deadline. We do not have any storage space available, therefore it is very important we time our production slots with delivery and collection schedules.
Whilst every effort is made to meet estimated delivery dates we cannot be held responsible for circumstances beyond our control.
Delays do not give the customer the right to cancel the order or refuse goods.
In the case of delayed deliveries, we can deliver to your nominated agent who will then be responsible for onward delivery.
Birgit Israel cannot be responsible for goods once the delivery has been accepted.

DELIVERY ACCESS
It is the customer’s responsibility to ensure sufficient access to the premises both externally and internally. Please check that all passages and doorways are high and wide enough for the purchased item.
Any special delivery requirements such as use of a hoist, removal of doors, windows etc, must be arranged by the client prior to delivery. If delivery proves impossible, storage and delivery fee will apply.
It is our strong preference that the customer is on site at the time of delivery to sign for the products in perfect condition. In the event that the customer elects a third party to sign on their behalf, it is the responsibility of that customer to ensure the third party has fully understood the terms and conditions of the delivery.

STORAGE
In the event if a delivery is postponed at short notice by the client, they may be asked to make their own arrangements for storage.
A charge will be made for unsuccessful deliveries.

LOSS OR DAMAGE IN TRANSIT
We are not liable for any damages made by the shipping/ delivery company we use.
All items have to be checked on collection and damages recorded on POD.

Claims for loss or damage must be made in writing within 24 hrs from the moment the order has been signed for. Under no circumstances will claims be considered beyond this time.
To sign ‘unexamined’ or similar on the delivery note does not override the above conditions.