Returns & Exchanges

Vintage and showroom items purchased from Birgit Israel Showroom are sold as seen and are not guaranteed.
A Credit Note may be issued or an exchange offered if the purchased item is returned within 7 days with a valid proof of purchase and must be returned in the original condition the item was purchased in.
Credit Notes are valid for 6 months.
The original Credit Note must be presented at time of redemption. We cannot be responsible for lost or stolen credit notes. Credit Notes will not be exchanged for cash under any circumstances.

Ordered items cannot be cancelled once the order has been accepted by Birgit Israel.
Payment is required in full for orders to be accepted and processed and must be paid within 7 days of raised invoice date.
Items that are ordered are non-exchangeable and non-returnable. Only if an item is found to be faulty, Birgit Israel will consider offering an exchange or a refund on return.
All Birgit Israel Collection goods are guaranteed against faulty materials and workmanship for a period of 12 (twelve) months from the date of receipt.
Goods that have been altered by the buyer nullifies this guarantee.

Whilst every effort is made to ensure all items are as close as possible to showroom pieces or samples supplied, handmade and hand finished pieces by its very nature are unique, and as such variations in colour, shading and finish are unavoidable. As these items are bespoke, a refund or exchange is not possible.

We are not liable for any damages made by the shipping/ delivery company we use.
All items have to be checked on collection and damages recorded on POD.
Claims for loss or damage must be made in writing within 24 hrs from the moment the order has been signed for. Under no circumstances will claims be considered beyond this time.
To sign ‘unexamined’ or similar on the delivery note does not override the above conditions.